Frequently Asked Questions
What is your shipping policy?
Originals are shipped from the artist's studio in Blue Springs, Mo. They are generally shipped within five business days of your order. If we expect a delay, we will alert you. The painting is carefully wrapped and placed in a mailing box. The painting is insured and must be signed for upon arrival. If the package is damaged on arrival, please have the shipping agent make a note, and take pictures of the packaging. Contact us immediately for further instructions.
Fine Art Prints on Paper:
Prints are created on demand and then shipped to you. You can expect your print to be mailed within 10 business days of your order.
What is your policy of Returns/Exchanges/Refunds?
We want you to love the artwork you purchased! If you are not satisfied with your art purchase, please return it within 7 days for a refund of the purchase price of the art. Return shipping is at the customer's expense. Artwork must be insured by the customer for the return and in its original packaging. We will refund the price you paid for the art within 3 business days of receiving your returned package. Please alert us that you are returning the art before you send it by emailing email@example.com.
The return policy is different for original art that has been commissioned by you as a unique piece. Questions about commissioned art or other questions about returns? Please email firstname.lastname@example.org.
What is the difference between an original and a fine art print?
When buying an original, you are purchasing the one Jill Stewart created with paint or marker. No one will ever have another original of this piece. For paintings, the entire canvas, including the edges, are painted, so the artwork is ready to hang. You may also opt to have the piece framed. It is recommended that original art is kept out of direct sunlight. For marker on paper, the artwork will need to be framed to help preserve it.
A giclee print is a copy of the original, produced from a high quality photograph of the original. The giclee is printed on fine art photographic paper and mounted on single weight mat-board for durability. Prints allow you to collect art by Jill Stewart at affordable prices. Prints look really nice matted and framed.
What am I buying when I buy a piece of art from By Jill Stewart?
You are buying the piece of art you paid for. You are not buying any rights to the art. You do not have permission to copy, photograph, or reproduce the art in any way. If you are interested in securing any rights to use the art, you must receive written permission from Jill Stewart. Please contact us at email@example.com.